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Wednesday, December 30, 2009

Experience better PC computer game with revised configuration

PC computer game has given a new definition to entertainment. Now, you can enjoy better and interactive gaming on your PC with the latest technology available. But gaming requires a better hardware configuration due to need of high resolution and animation. Let’s get an insight of configuration details of an ideal gaming computer.

Processor
As we know processor is the ultimate source of energy to drive you PC computer. Hence, to get maximum of your PC in terms of game you should have a processor, which generates less heat and has comparatively lower value of time lag. It means that it will quickly execute the processing of the game phases. For the purpose you can use AMD Athlon 64 4200+ X2 with a 939P, which has been found superior. Also, it is very much cost effective than the normal processor.
Motherboard
PC computer game has shown excellent performance with latest the ASUS A8N-SLI Premium NF4SLI 939 motherboard. It has been equipped with smart heat sinks and heat pipes, which can do effective temperature maintenance. Presence of SLI slots make it easy to switch between single or dual graphic cards. It is available at an economical range of about $100.
Cooling mechanism
To achieve better cooling management in your PC for computer game, you must ensure induction of effective heat sink and heat pipe technologies. From the practical analysis it has been diagnosed that Zalman model CNPS 9500 LED with copper metal is best for advance gaming PC. Integrated Arctic Silver Ceramique heat sink will further enhance game performance, which is available for $6.95.

Memory
Again without adequate value of RAM everything is in vain. Hence it is an important aspect, that can’t be ignored while configuring best PC computer for game. RAM units can make or break your gaming experience. It is recommended to do justification with your system with about two 1GB Platinum OCZ RAM, which can be availed for a payment of $265.00. Hence you will be able to enjoy better PC computer game.
Graphics card
Next important role is played by presence of adequate and compatible graphic card. From a series of experiments carried out it has been observed that GeForce 6600 GV-NX66256DP shows better performance with most critical PC computer game. This powerful graphic card uses a heat pipe and heat sink technology. You can put double graphic card for advance featured game. Approximately it will cost you $115.

Tuesday, December 29, 2009

PC Gaming Computer

PC gaming computers are well compatible for running high resolution interactive games. These are equipped with advanced Video card and larger amount or RAM to provide enhanced performance to the computers. Now gaming has become possible on the laptop too, hence user can keep themselves intact with their favorite games while they are mobile.

In this article I would like to concentrate on some wonderful PC gaming computer. First have a glance at the laptop industry.

Widow WGMI-1SG210@ $2, 199.99
This PC gaming computer is equipped with latest Intel® Centrino® 2 processor for superior speed. Intel® Wi-Fi Link 5300AGN Wireless Card would assist in fast downloading of any game from the website. Associated with GeForce GTX 260M graphic card and PM45 user will get crystal clear clarity. On the new purchase user will get next generation Windows 7 platform. With WGMI-1SG210's 15.6” full 1080P HD widescreen with LED-backlit display technology you would be able to experience brilliant color contrast. In addition presence of DDR3 1066MHz will give your system a cutting edge in terms of performance.

Widow WGMI-1SG200 @$2,799.99
This PC gaming computer is about to make your crazy. It has been shipped with incredible Windows 7 home premium platform which is a legend of Microsoft. It has been powered with Intel Core i7 Mobile 720 Processor and exclusive 1080p HD LED Display to make your gaming live and enthusiastic. With the best NVIDIA CUDA technology you would be able to run your game smoothly.
Now go through some giant desktop series which has changed the gaming definition.

Widow WGMI-1NG 740@$489.99
You are going to powered with Intel Pentium Dual Core E2180 Processor and ATI Radeon HD 3650 512MB Video Card for getting better experience of games. Presence of nVidia 7050 Chipset will give Stunning look to your computer screen with better color contrast and high resolution. Induction of 2GB DDR2/800 Dual Channel Memory (2x1GB) would help user to perform other task while playing games. This legendary PC gaming computer has Western Digital 500GB SATA-II Hard Drive to help you to keep bulk of computer games and other software.

Sunday, December 27, 2009

Spyware Tech Support

Spywares are software which leak into a computer system without the user's knowledge and then it starts taking total control of the PC. It can hack into a computer and steal all the personal information of a user including login username, passwords, credit card numbers, and bank account numbers etc.

In order to get rid of all these anomalies and complications, a user can always get a good spyware support software. Almost all computers are infected with some spyware or the other. A lot of anti spyware downloads have been developed by companies and they are available to users everywhere.
However, the task here now is to select the best spyware support software. There are a lot of anti spyware support available online especially on Google. A user can choose the best option available for their PC by keeping in mind few relevant things.

One of the most important things to consider while getting spyware support software is to choose one with an easy-to-use interface. If a product (no matter how efficient it is) is difficult to run and install then there is no point in getting one.
One should go for a anti spyware support which gives real time protection. Some software removes spyware only after a manual scan without proactive protection. A good anti spyware should not only remove but also block malicious elements trying to get into the computer system.
A user should also go for support software which gives them the option to update database definitions regularly. Since, fresh spywares are coded regularly, anti spyware companies should regularly update these definitions too. Without the updates, the anti spyware support software is obsolete and not usable.
The user should also look for a comprehensive signature database in order to fend off and confront spyware attacks while choosing a good spyware support software. It should have a strong anti spyware database.
It should have the versatility of scheduling the scans regularly as well. The customizable scan feature will by itself scan your PC for spyware and adware infections.

Thursday, December 24, 2009

Firewall Configuration in Windows XP

Role of Firewall
Microsoft Windows XP Service Pack 2 offers firewall. Firewall inspects and restricts the information that is exchanged between a computer and Internet. Windows firewall is a security tool that protects your computer and its confidential data against anyone who has evil intentions and want to access your personal detail without your permission. It gives you full control to block suspicious software and worms and provides a mean to log security events.
It helps to defend your computer by blocking unsolicited traffic. Unsolicited traffic means any attempt to connect with your machine over a network connection that was not specifically requested by applications running on your system. Therefore, firewall configuration is an essential part so that your applications like Microsoft Internet Explorer and Outlook Express etc can work successfully without any pain.
Firewall configuration is not a heavy task. This blog describes how to configure firewall on a single machine.
Firewall configuration
STEP 1: From the Windows XP SP2 desktop, click Start, and then click Control Panel.
STEP 2: Next, in Control Panel, click Security Center.
.
STEP 3: Windows Firewall general settings allow you to configure these options:
On (recommended). This is the default setting (with Don’t allow exceptions not selected).
Don't allow exceptions. When this option is ON, the firewall is placed into ON with No Exceptions mode which blocks all unsolicited requests to connect to your system.
Off (not recommended). Turning OFF Windows Firewall might make your computer more vulnerable to damage from viruses, worms or intruders.

Monday, December 21, 2009

Latest Devices and the Operating Systems

Do you think that it is you who are in-charge of controlling a computer? Think again! There is the trustworthy computer mouse, which you can move anywhere on the desktop, evoking up your music library or Internet browser at the slightest wave. Youfeel like a director while using your desktop or laptop but there is a lot going with in the computer and the the real man who handles all the task is the operating system.

Most of the desktop or laptop PCs come pre-loaded with Windows operating system. Macintosh computers come pre-loaded with Mac OS X operating system which is developed by Apple. The first thing loaded into the computer system is the operating system because a computer is useless without the operating system.

More recently, small computers have also started using the operating systems instead of any other software. Like Microsoft has launched different versions of Windows Mobile which is being used in mobiles such as Apple's iPhone, Microsoft's Zune and many more. If you like to experiment with electronic devices, you must be well aware with the facts that that operating systems are now available on many of the devices which we use every day like cell phones, wireless access points, digital players etc. The small computers used in all these daily use electronic devices are so powerful that they are now capable of running an operating system and all those applications that are used on a computer. The modern cell phone is now more powerful than a desktop computer, so this improvement makes sense and is a natural development.

The operating system organizes and controls hardware and software to make that device behave in a pliable but predictable way. For devices, an operating system creates the capability to:
serve for different purposes
interact with users in more complex ways
keep up with requirements that change over time. and for more information, You can visit here www.iyogi.net.au

Wednesday, December 16, 2009

Microsoft Software Support

Nothing is more frustrating than having your Windows freeze when the screen that you want appears or Microsoft Outlook running as slow as molasses. With iYogi, you can put an end to all such and alike Microsoft product issues for once and all.

iYogi have got support solutions for all Microsoft Windows products – from operating systems to Microsoft Office, from Microsoft media player to Microsoft Internet Explorer along with other products.

Our Microsoft Certified Computer Experts and highly trained computer engineers work on your technical problems via Internet or over the phone, to provide friendly and high quality service in the comfort of your own business or residential location saving you both money as well as time.

We are 24x7 available

Take a good look at our supported Microsoft brands

  • Microsoft Office
  • Microsoft Word
  • Microsoft Encarta
  • Microsoft Excel
  • Microsoft Power Point
  • Microsoft Access
  • Microsoft Outlook
  • Microsoft Outlook Express
  • Microsoft Visio
  • Microsoft NetMeeting
  • Microsoft Media Player
  • Microsoft Works
  • Microsoft Internet Explorer

Our 86% of resolution rate and 94% of customer satisfaction rate i.e. considered to be one of the highest benchmarks in the computer industry have further helped us attain Microsoft Gold Partner status and emerge as a leading technical support company.

What are you waiting for then? Start overcoming inefficiencies in your computer system and improve its performance as never before by moving to iYogi now!

A smart way to make your Windows Smarter !

Your operating system holds a significant importance for you as it serves as a nucleus for all your computer operations. It is one of those tools that help you accomplish your potential at work, home or just between any places in between. Thus, it has to be always healthy!!!

At iYogi, you can avail unparallel support services to protect your Microsoft Windows Operating System against nasty errors and malicious online activities. Our Microsoft Certified Computer Experts provide you with instant help in resolving any software support issues - from basic to critical - 24X7.

iYogi Windows Help Desk offer software support for all types of environments - desktops, server, home based computing, and laptops. Here you can avail technical support for over 72 software applications and computer hardware including peripherals.

Supported Operating Systems:

  • Windows Vista (all editions)
  • Windows XP Home
  • Windows Millennium
  • Windows 2000 Professional
  • Windows 98 Second Edition
  • Windows 98 First Edition
  • Windows XP Professional, and more

Microsoft Office Support

To get the most out of your computer, your operating system needs to perform efficiently.

iYogi offers you an unparallel technical support for the complete suite of your Microsoft Office to help you make the most of it. From installing complete Microsoft Office to repair the customizing settings, our Microsoft Certified Computer Experts make sure to not to leave any loose end.

We offer step by step remote assistance via the Internet or over the telephone. Our work approach indeed helps you understand what’s going on your

Check out the services available with iYogi Microsoft Office Help Desk

  • Support for Windows based environments including
    • Windows Vista
    • Windows XP Home
    • Windows Millennium
    • Windows 2000 Professional
    • Windows 98 Second Edition
    • Windows 98 First Edition
    • Windows XP Professional
  • Installation, configuration, and up gradation services for all the above mentioned operating systems.
  • Troubleshooting Services for PowerPoint, Access, Word, Excel, and Visio.
  • Set-up any of Microsoft Email clients
  • Customize settings
  • Test Functionality
  • Get started with Windows
  • And much much more...

Microsoft Windows Vista Support

Imagine smooth working of your Microsoft Windows Vista with no annoying pop-ups, error messages, or any other irksome technical issue. Let iYogi help you fulfill all your technical support needs.

We are a taskforce of Microsoft Certified Computer Experts and professional computer engineers who perform a comprehensive diagnostics for your operating system followed by troubleshooting all the nasty technical errors in absolutely no time

At iYogi, we help you with:

  • Installation for Vista operating system on your desktop or laptop
  • Help you getting started with Windows Vista
  • Set-up any of Microsoft Email clients
  • Troubleshooting Windows error
  • Make your network more secure
  • Tune-up Windows Vista for smarter productivity
  • Windows update

Repair Your Faulty Web Browser & Internet Connection

Today, your Internet connection is not just a single network, but a vast array of connected networks located all over the world. Moreover, it's also another source for you to gain leads at work and enjoy at home. So, any disturbance in smooth functioning of your Internet connection can be highly frustrating.

Don't let any technical error ruin your fun with your Internet services. Our expert computer engineers help you with whatever is needed to make your Internet or web browser perform smarter. Whether it's regarding installation/reinstallation, troubleshooting Internet errors, or checking basic functionality, our remote support is available for all.

We offer 24x7 technical support for your Internet or other computer problems. Troubleshoot and fix your dial-up, broadband or cable Internet connectivity problems with in minutes.

Our Internet Support covers the following Scope of Service:

  • Troubleshoot and fix slow, faulty Internet
  • Internet Explorer & Netscape browsing errors
  • Re-Install & configure faulty Internet connection
  • Fix errors while browsing and delete cookies and history

Scope of Service:

  • Diagnostics
  • Repair
  • Configure settings
  • Printer driver upgrades
  • Test print
  • Test Scan
  • Test Fax

Digital Camera Support

Set-up and install your new or existing Digital Camera in minutes.

An iYogi certified technician will set-up your Digital Camera, install or update your camera drivers and software and help you through any related issues.

Service available for all major brands including Cannon, HP, Kodak, Fuji, Nikon and Sony

Scope of Service:

Setup and Install

  • Set-up, Out of Box / existing Digital Cameras with your PC
  • Get help connecting the right cables and connectors
  • Install / update latest drivers, software & updates for Digital Camera

Diagnostic and Troubleshooting for:

  • Scanning & removing device conflicts with any other devices
  • Printing pictures from Digital Camera
  • Saving & burning pictures to PC and CD_ROM
  • Digital Camera connection issues
  • Diagnosing hardware related issues

Mp3 Player Support

Set-up and install your new or existing MP3 Player in minutes.

An iYogi certified technician will set-up your MP3 Player, install or update your players' drivers and software and help you through any related issues.

Service available for all major brands including Apple iPod, Microsoft Zune, Dell Juke Box, Creative, Phillips MP3 Player

Setup and Install

  • Unpack and set up new / existing MP3 Player
  • Install / Update latest software & updates for MP3 Player
  • Scan & remove device conflicts with any other devices during Setup

Diagnostic and Troubleshooting for:

  • MP3 player configuration with PC
  • Errors & issues with your MP3 player
  • Downloading & transferring music, videos & pictures to MP3 Player
  • Creating playlist, managing iTunes, Windows Media Player and other applications to manage music on your MP3 player

Tuesday, December 15, 2009

Tune-up your PC for smarter Productivity

Get your computer our exclusive PC Health Check-Up Services to prevent computer problems and errors that don't leave a chance to bother you every now and then.

At iYogi, you meet an elite team of Microsoft Certified Computer Experts who take every care to provide your computer with the best tune-up treatment for a smarter productivity that you have always wished for! This we all do through a remote desktop connection which lets you sit back and relax while we fix your PC issues.

Also, we understand the time constraints you have and value your precious time! This is why we try to complete the process in the minimum time possible! Of course, without compromising on the quality factor. With iYogi, you always get the best - 24x7.

Scope of Service:

  • iYogi technicians will help you create a back-up of your computer files on a CD, DVD or external hard drive including the following

Printer Support By Certified Technicians

Is your computer printer running slowly? All you need is a little help from iYogi’s elite taskforce of Microsoft Certified Computer Experts who run a diagnostics to identify errors with your printer followed by troubleshooting them then and there.

At iYogi, you get 24x7 tech support services for both your computer and its connected devices in the convenience of your own premises; be it office

Our Supported Printer Brands are

* Dell
* Canon
* Brother
* Epson
* Lexmark

Here is what you avail under our Printer Support:

* Basic Installation/Reinstallation
* Standard Device Set up
* Troubleshooting printer errors
* Support for Network Connectivity
* Checking Basic functionality

We offer the most effective installation and troubleshooting plans for 72 software applications, hardware and peripherals including printers, scanners and networking devices.

So, Get ready to tune your computer printer for smarter productivity in absolutely no time! Simply with

Make your computer faster !

What if you can run your PC as fast as you did the day you brought it first? Over the time, a mess of files, folders, software and plug-ins get accumulated on your hard disk which robs your system of its functionality. So what do you do about it?

Well! You can call iYogi and see your PC regaining its life! Sounds unbelievable but its true!!! Our Microsoft Certified Computer Experts will improve your computer's performance by performing complete PC health check up including several rigorous steps to get you the productivity you deserve.

We value your time which is why we provide you a faster service without compromising on the quality. Call Us and see it for yourself

Scope of Service

  • Clean up disk errors
  • System clean up
  • Clearing start-up files
  • Perform a back up Outlook emails, address book, and favorites
  • Remove temporary files
  • Rearrange your data
  • Optimize Web browser (if needed)
  • Schedule automated task like hard drive scanning and defragmenter
  • Install/Reinstall PC security products
  • Disk Fragmentation
  • Removing unnecessary background processes

HP Computer Support by Certified Technicians

From installation of your HP computers to troubleshooting errors, up-gradation to optimization, proactive care to 24x7 problem resolution, you can rely on iYogi for all your technical support needs.

The quality of our support services portfolio is unsurpassed in the tech support industry today. With 84% of resolution rate and 94% of customer satisfaction rate, we stand for a leading computer support company.

So you can obtain the precise kind and level of expert assistance you need, from basic to critical, wherever and whenever, for boosting the productivity of your HP computer.


Our HP Computer Support package includes

* A full range of proven preventive, diagnostic, and troubleshooting services.
* Installation of windows based operating systems
* Printer/Scanner Support
* PC Security services
* Online Data back-up


Experience Our Tech Support Services

Is your PC acting bizarrely, making a horrible racket and taking an age to execute any process? Well! No matter where you are at office or work; let us help you out with our Tech Support Services.

At iYogi, you meet computer experts, certified in the latest operating systems and technical support techniques, who will assist you in anything you need to squeeze performance out of your computer and make it productive.

We hold proficiency in computer troubleshooting every kind of computer errors and problems irrespective of the complexity involved. This is further endorsed by our resolution rate of 86% and customer satisfaction rate of 95%.

iYogi provide technical support for over 70 software applications including all hardware and peripherals like computer printers, scanners, networking devices, etc.

Scope of Service

  • Complete diagnosis of computer problems
  • Troubleshooting computer errors
  • Tech support services and updates for your PC
  • Install critical updates
  • Provide help for software repairs or upgrades if needed
  • 24x7 Support
  • Unlimited Access to computer support workers
  • Recommended ways to keep PC errors at bay
  • And many many more exclusive services.for a single pric

Avail the Best Computer Support

Most of your computer problems happen when you have a ton of work to complete and you've delayed until the last minute.

PC issues like weird error messages, PC hang ups and freezing can be easily fixed at home even if you don't possess any technical knowledge.

At iYogi, you meet Microsoft Certified Computer Experts who take you through troubleshooting process, fix bugs, and maintain your PCs whether at home or office, offer you with customized technical support services the way you want and have always wished for - 24x7x365.

Holding vast proficiency in computer support tasks, we not only help you save money but also acquaint you with intricacies of your electronic machine.

iYogi supports over 72 software applications, computer hardware, and peripherals.

With us, you can avail our technical support through both the desktop connection and over the phone at your own convenience!

Economics and Software Piracy

The copyright violation of computer software which is usually known as software piracy involves the unauthorized copying of computer software. This kind of software piracy is very common. Many companies have copyright laws which applies to software, but the degree of control varies.

If computers software were inexpensive, would people pirate less? Lowering the prices of software would be an effective solution if profitable factors were the primary cause behind piracy. Software developer companies can lower the price of their software by producing it in large volume.

Experts in these disciplines ranging from economics, sociology and psychology have observed the motivations behind software piracy carefully. There is no internationally accepted explanation for software piracy. But experts in multiple disciplines have given a number of reasons that contribute to a person's decision to steal software.
It is true that most of the people steal software because of its cost, but let us forget the money issue for now. If the price is higher for a person then what he/she is willing to pay, that person might pirate the software. A common explanation for software piracy goes something like this: The software company is large and makes billions of dollars. One stolen piece of software would not effect the economical conditions of an organization. In other words, since the organizations can not feel the loss so, stealing from them isn't wrong.

A research into this concern suggests that most of the software pirates steal programs regardless of the software's price tag. A study suggests that most of the people view digital property differently than physical property. They don't place as great a value on software as they would to a physical object like a vehicle or a House. People think that stealing a software isn't the same as stealing a physical object because the software is being copied rather than taking a physical object. In short, stealing a software is not a crime because they feel software to have less value than physical objects.

Latest Devices and the Operating Systems

Do you think that it is you who are in-charge of controlling a computer? Think again! There is the trustworthy computer mouse, which you can move anywhere on the desktop, evoking up your music library or Internet browser at the slightest wave. Youfeel like a director while using your desktop or laptop but there is a lot going with in the computer and the the real man who handles all the task is the operating system.

Most of the desktop or laptop PCs come pre-loaded with Windows operating system. Macintosh computers come pre-loaded with Mac OS X operating system which is developed by Apple. The first thing loaded into the computer system is the operating system because a computer is useless without the operating system.

More recently, small computers have also started using the operating systems instead of any other software. Like Microsoft has launched different versions of Windows Mobile which is being used in mobiles such as Apple's iPhone, Microsoft's Zune and many more. If you like to experiment with electronic devices, you must be well aware with the facts that that operating systems are now available on many of the devices which we use every day like cell phones, wireless access points, digital players etc. The small computers used in all these daily use electronic devices are so powerful that they are now capable of running an operating system and all those applications that are used on a computer. The modern cell phone is now more powerful than a desktop computer, so this improvement makes sense and is a natural development.
The operating system organizes and controls hardware and software to make that device behave in a pliable but predictable way. For devices, an operating system creates the capability to:
serve for different purposes
interact with users in more complex ways
keep up with requirements that change over time

Monday, December 14, 2009

Microsoft Support By Certified Technicians



Are you struggling to work efficiently on your Windows Operating System? Well! You can maximize its performance without switching onto any other operating system.

Our Microsoft Windows Operating System Support offers easy and secure Windows environment by helping you with services including installation, diagnostics, and troubleshooting errors and problems in your Windows MS operating system

Supported Operating Systems:

  • Windows Vista (all editions)
  • Windows XP Home
  • Windows Millennium
  • Windows 2000 Professional
  • Windows 98 Second Edition
  • Windows 98 First Edition
  • Windows XP Professional, and more!!
For more information, you can visit here www.iyogi.net.au

Windows 7 Migration Services

If you are ready for an upgrade from Windows XP to Windows 7, we can help make the process painless and hassle free.

iYogi provides the most comprehensive programs for migrating to Windows 7. From free migration utility to advanced tools for migrating your applications to professional installation by a Microsoft Certified Expert.For more information, you can visit www.iyogi.net.au

Computer Optimization Services and Support

What if you can run your PC as fast as you did the day you brought it first? Over the time, a mess of files, folders, software and plug-ins get accumulated on your hard disk which robs your system of its functionality. So what do you do about it?

Well! You can call iYogi and see your PC regaining its life! Sounds unbelievable but its true!!! Our Microsoft Certified Computer Experts will improve your computer's performance by performing complete PC health check up including several rigorous steps to get you the productivity you deserve.

We value your time which is why we provide you a faster service without compromising on the quality. Call Us and see it for yourself.

Scope of Service:-

* Clean up disk errors
* System clean up
* Clearing start-up files
* Perform a back up Outlook emails, address book, and favorites
* Remove temporary files
* Rearrange your data
* Optimize Web browser (if needed)
* Schedule automated task like hard drive scanning and defragmenter
* Install/Reinstall PC security products
* Disk Fragmentation
* Removing

Sunday, December 13, 2009

PC Troubleshooting Australia

Technical support centers can be certified to help ensure a particular business is maintaining a high level of information technology service and support standards. Of the certifications available for support centers and technicians, there are two internationally recognized certifications geared specifically towards support centers as a whole – The Help Desk Institute (HDI) Support Center Certification and the Service Strategies Service Capability and Performance (SCP) Standards. Both certifications were developed by experts and organizations from around the world and both were developed under the premise of enhancing the quality of customer service and support.

Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on a business’ need, want, or desire as it revolves around their ability to sufficiently serve their customers or users. The reason for providing a multi-tiered support system instead of one general support group is to provide the best possible service in the most efficient possible manner. Success of the organizational structure is dependent on the technicians’ understanding of their level of responsibility and commitments, their customer response time commitments, and when to appropriately escalate an issue and to which level. A common support structure revolves around a three-tiered technical support system. For more information, you can also visit here www.iyogi.net.au

Tech Support Australia

Most companies offer technical support for the products they sell, either freely available or for a fee. Technical support Australia may be delivered over the telephone or via various online media such as e-mail or a Web site. Larger organizations frequently have internal technical support available to their staff for computer related problem. The internet is also a good source for freely available tech support, where experienced users may provide advice and assistance with problems. In addition, some fee-based service companies charge for premium technical support services

Technical support centers can be certified to help ensure a particular business is maintaining a high level of information technology service and support standards. Of the certifications available for support centers and technicians, there are two internationally recognized certifications geared specifically towards support centers as a whole – The Help Desk Institute (HDI) Support Center Certification and the Service Strategies Service Capability and Performance (SCP) Standards. Both certifications were developed by experts and organizations from around the world and both were developed under the premise of enhancing the quality of customer service and support.

Technical support is often subdivided into tiers, or levels, in order to better serve a business or customer base. The number of levels a business uses to organize their technical support group is dependent on a business’ need, want, or desire as it revolves around their ability to sufficiently serve their customers or users. The reason for providing a multi-tiered support system instead of one general support group is to provide the best possible service in the most efficient possible manner. Success of the organizational structure is dependent on the technicians’ understanding of their level of responsibility and commitments, their customer response time commitments, and when to appropriately escalate an issue and to which level. A common support structure revolves around a three-tiered technical support system. For More information, you can visit www.iyogi.net.au